Last updated: July 17, 2026

These Terms and Conditions of Use ("Terms") govern access to and use of Leviqa, a B2B customs classification assistance service operated by Vvidai. By signing an order or providing affirmative electronic acceptance whose version is recorded, you confirm that you have authority to bind the organization you represent ("Customer"). Creating an account or browsing the service without such acceptance does not replace the applicable contracting mechanism.

1. Contract structure and acceptance

These Terms form part of the agreement between the Customer and the Vvidai entity identified in the commercial order. The Privacy Policy, Cookie Policy, Acceptable Use Policy, Cancellation and Refund Policy, and Artificial Intelligence Usage Policy also apply.

A signed Master Service Agreement, Order Form, DPA, SLA, or amendment controls over these Terms with respect to the same subject matter. If you do not have authority or do not agree, you must not use Leviqa.

2. What Leviqa is

Leviqa transforms manual customs activities into an assisted review workflow. Depending on the plan, enabled market, and availability phase, the service may offer:

• a standalone query to discover or validate a product's customs classification;
• receipt of a commercial invoice, packing list, bill of lading, and other authorized documents;
• OCR, extraction, and normalization of line items and attributes;
• suggestions of HS, HTS, or national nomenclature codes with confidence, rationale, and evidence;
• questions to clarify attributes that distinguish closely related codes;
• tariff resolution, landed cost, and simulation when enabled;
• review, approval, correction, export, and an audit trail;
• management of organizations, members, roles, plans, quotas, and integrations.

Features, markets, sources, integrations, and limits vary by plan and may be released gradually. Contracts, demonstrations, or mocks identified as future, beta, preview, or not implemented do not constitute a commitment to availability.

Current assisted query availability: the runtime supports creating, listing, retrieving, refining, correcting, finalizing, reviewing history, submitting feedback, and deleting a query. It may return classified, needs information, or inconclusive. Mutations use idempotency and optimistic concurrency, and deletion returns a tombstone while the maintenance workflow purges query-owned content. The query result is HS6; HTS/national resolution belongs to specific modules and markets. Query metering and billing remain unavailable until separately released and contracted.

3. Assistive nature and customs responsibility

Leviqa is a copilot, not a customs authority, law firm, licensed customs broker, or official customs filing service. Suggestions, duty rates, calculations, explanations, and exports are supporting information and do not constitute a binding ruling, legal opinion, or guarantee of acceptance by customs.

• The authorized professional must review the facts, code, current nomenclature, notes, rules, origin, trade measures, and calculations before acting.
• The importer, customs broker, or declarant remains responsible for reasonable care, declarations, records, licenses, sanctions, admissibility, valuation, and all other applicable obligations.
• High confidence does not eliminate professional review or signify certainty.
• When risk, ambiguity, or materiality requires it, the Customer must consult a qualified expert or request a binding ruling or decision from the competent authority.
• Leviqa does not transmit official declarations through ABI/ACE or any government system unless a future feature is expressly contracted and certified for that purpose.

4. How to use the platform properly

4.1 Standalone query

1. Choose whether you want to discover a code or validate a candidate code.
2. Select the enabled destination market and describe one product per query.
3. Provide the material, composition, use, manufacturing method, form, dimensions, and other available technical facts.
4. Review the interpreted attributes and answer discriminating questions with verifiable facts. Use refinements to add facts and corrections to replace or remove accepted context.
5. Review the suggested code, official description, confidence, completeness, evidence, alternatives, and factors that could change the conclusion.
6. Review the nomenclature version and effective date and validate the decision before reusing it.

A query may return needs information or inconclusive. These are valid results and must not be converted into a definitive code without additional evidence.

4.2 Shipment workflow

1. Create the shipment and submit only legitimate, authorized documents.
2. Review the extraction; an illegible document or incomplete line item may require correction.
3. Review each suggestion, cited rule, source excerpt, and confidence indicator.
4. Approve only when you have authority and sufficient evidence; correct when necessary.
5. Review tariffs and landed cost before exporting or using the information in another system.
6. Preserve the audit trail and documents for the period required of the Customer.

Do not assume that the absence of a tariff, measure, or data means a value of zero. Shipment, landed cost, and export features apply only when available under the enabled plan and market.

5. Registration, organizations, and accounts

• The service is intended for professionals and organizations legally capable of entering into contracts.
• Registration information must be truthful, current, and complete.
• Each individual must use an individual account; shared credentials and inboxes are prohibited because they undermine auditing.
• The Customer is responsible for members, invitations, roles, permissions, offboarding, and activities performed through its accounts.
• Owner and Admin must apply least privilege. Reviewer may approve when the plan and role grant the scope; Viewer must not perform write actions.
• The Customer must immediately report any unauthorized access or compromised credential.

Data and resources are isolated by organization. Membership in one organization does not grant access to another.

6. Customer Data and confidentiality

The Customer retains its rights in documents, descriptions, confirmed classifications, and other submitted data. The Customer grants Vvidai a limited, nonexclusive license, for the period necessary, to host, copy, process, transmit, and display such data to provide, protect, evaluate, and improve the service in a controlled manner, always subject to the DPA, Privacy Policy, and applicable opt-in choices.

The Customer represents that it has the rights, authorizations, and legal bases necessary to submit the data. The parties will protect confidential information using reasonable care and use it only for the agreement, except as required by law. The Privacy Policy and DPA govern the processing of personal data.

7. Artificial intelligence

• AI may interpret documents, extract attributes, retrieve candidates, and draft explanations, but it may make errors, omit information, mistranslate, or produce a plausible response without support.
• A code, rule, or tariff without an authorized source, effective date, and validation must not be treated as a final result.
• The Customer must not use outputs without human review in decisions that create legal obligations or affect third parties.
• The model, prompt, retrieval, sources, and thresholds may evolve. Changes are evaluated, but results may vary between versions.
• Feedback does not automatically transform a Customer correction into an official rule.

The Artificial Intelligence Usage Policy contains additional controls and limitations.

8. Plans, metering, and payment

Pricing, currency, billing frequency, seats, allowances, overage, trial, taxes, and features are set forth on the purchase page or in the Order Form. Currently, an entry corresponds to a shipment delivered in the ShipmentReady state and is counted only once per shipment_id. Reprocessing the same shipment does not create a new entry, and a failure without delivery is not charged.

• subscriptions renew automatically until canceled;
• usage above the entry allowance may incur overage, consume a prepaid balance, or block new operations depending on the plan;
• assisted queries are not a billable unit until the corresponding metering, pricing, event, and interface are made available;
• any new unit may be billed only after it is expressly identified in the plan or Order Form, before consumption;
• the payment processor hosts the checkout and portal for cards, invoices, plan changes, and cancellation;
• the Customer is responsible for taxes, billing data, and authorization of the payment method.

The Cancellation and Refund Policy supplements this section.

9. Intellectual property

Vvidai and its licensors retain rights in the software, domain models, prompts, schemas, interface, brand, documentation, indexes, methods, telemetry, and improvements. No rights are transferred beyond the limited license to use the service during the term.

To the extent permitted by law and third-party rights, the Customer may use generated outputs for its operations. Outputs may not be exclusive and may contain official or public material subject to its own rules. The Customer is responsible for verifying rights before publishing, reselling, or reusing outputs outside the contracted purpose.

Voluntary product feedback may be used by Vvidai without an obligation to provide compensation, provided that it does not disclose unnecessary confidential data.

10. Acceptable use and integrations

The Customer will comply with the Acceptable Use Policy and will not use the service for customs fraud, evasion, forgery, sanctions violations, unauthorized access, or circumvention of limits. Third-party integrations are enabled by the Customer and may be subject to their own terms. Vvidai does not control the availability, policies, or decisions of those third parties.

11. Security and auditing

We implement the technical and organizational controls described in the Privacy Policy. The audit trail records relevant events and may be append-only. It demonstrates the integrity of Leviqa's history but does not, by itself, prove that a classification is legally correct or replace the records that the Customer must retain.

12. Availability, maintenance, and changes

We seek to provide a reliable service but do not guarantee uninterrupted or error-free operation except under an express SLA. Maintenance, provider failure, regulatory changes, tariff updates, and the unavailability of an official source may affect the service.

We may modify features for security, compliance, performance, or product evolution. A material change to a contracted feature will be communicated in accordance with the applicable agreement. Beta or preview features may change or be discontinued.

13. Suspension

We may limit or suspend access in the event of a violation, security risk, illegal use, nonpayment, quota overage, authority requirement, or threat to the platform. When reasonable, we will provide the reason and allow an opportunity to cure. Urgent action may be taken without prior notice.

14. Term, cancellation, and termination

The agreement remains in effect for the subscription or order period. The Customer may cancel through the portal and in accordance with the Cancellation and Refund Policy. Termination does not eliminate amounts due, confidentiality duties, use restrictions, property rights, limitations, or legal retention obligations.

Before termination, the Customer must export available data. After the contractual period, data may be deleted, pseudonymized, or retained in accordance with the Privacy Policy, DPA, and legal hold.

15. Warranties and disclaimers

Except for any express warranty in the agreement, Leviqa is provided "as is" and "as available." To the maximum extent permitted, we do not guarantee any code, tariff, savings, customs outcome, authority approval, absence of penalties, absolute accuracy, or suitability for a specific transaction. Official sources, rules, and facts provided by the Customer may be incomplete or may change.

Nothing in these Terms excludes warranties or rights that cannot be excluded by law.

16. Liability

Each party is responsible for its obligations, acts, data, and decisions. To the extent permitted and unless otherwise stated in the agreement, neither party will be liable for indirect damages, lost profits, lost opportunities, or avoidable data loss. Applicable monetary limits, exclusions, and exceptions are set forth in the MSA or Order Form. Nothing limits liability that the law prohibits limiting.

17. Indemnification

The Customer will defend Vvidai against third-party claims arising from data submitted without authorization, illegal use, the Customer's customs declaration, or a violation of these Terms. Vvidai will address intellectual property claims concerning the service in accordance with the applicable enterprise agreement. Procedures and limits depend on the MSA or Order Form.

18. Compliance and export controls

The parties will comply with applicable sanctions, export controls, anti-corruption, and trade laws. The Customer will not permit access by a prohibited person, entity, or territory and will not use Leviqa to circumvent trade controls.

19. Governing law and disputes

The governing law, forum, and dispute mechanism are those specified in the Order Form or MSA. If none are specified, they will be determined by the contracting Vvidai entity and the Customer's location, without displacing applicable mandatory rules. Before initiating litigation, the parties will seek in good faith to resolve the matter through the contractual channel.

20. Changes and contact

We may update these Terms. Material changes will be communicated and will take effect on the date stated. For the policies that the frontend verifies, any difference between the accepted version and the latest version may create a new pending action; the service does not independently determine the materiality of the change. Questions must be submitted through support or the contractual contact.