Help center
Find the right procedure, resolve operational questions and keep working without losing context.
Help at the right moment
What do you need to resolve?
Describe the task, screen or document. The help center brings together procedures and answers for each step of the operation.
Workflows
Find help for the step you are working on
Choose a topic to filter related guides and answers.
Operational guides
Short procedures for completing each step with confidence.
Getting started
Learn the essential steps for setting up Leviqa, navigating your workspace, and completing your first task.
HS/HTS classification
Classify products, interpret HS6 and HTS10 results, review evidence, and manage classification history.
Shipments and documents
Create shipments, upload trade documents, monitor processing, and complete human approval reviews.
Costs, tariffs, and sourcing
Evaluate landed costs, tariff considerations, and sourcing options for informed import decisions.
Audit and exports
Review compliance activity, prepare audit records, and export information for professional workflows.
Organization, team, and access
Manage organization settings, team participation, workspace access, and reviewer responsibilities.
Plans, usage, and billing
Understand plan options, monitor usage, and manage billing details for your organization.
Support and troubleshooting
Resolve common issues, gather useful troubleshooting details, and contact Leviqa support when needed.
Common questions
Quick answers
Common questions answered directly.
Can I upload several documents to one shipment?
Yes. You can select multiple documents in one batch when all of them refer to the same shipment. Leviqa analyzes the documents individually and combines their extracted items in that shipment.
Which support category should I choose?
Choose Bug for behavior that appears broken, Question for help understanding use, Feature request for a suggested improvement, Billing for plan or usage concerns, and Other when none of those fits.
Does feedback change the classification result?
No. Feedback evaluates a revision. Use a correction or refinement when consultation context must change.
Which dossier formats are available?
The dossier can be generated as PDF or CSV. Use PDF for a readable package and CSV when a reviewer needs structured data for analysis.
When does a shipment count as an entry?
A shipment counts as one entry when it is delivered to ready. A failure before that point is not charged.
Are items from all documents reviewed together?
Yes. Leviqa analyzes each submitted document and aggregates the extracted items under the same shipment for review.
What does a successful integrity check prove?
It provides evidence that the checked audit records remain in their recorded order and unchanged. It does not prove that the underlying classification or declaration is correct.
Can part of a document batch succeed?
Yes. Files are validated separately, so accepted files can continue while rejected files are listed with a reason.
Still need help?
Open a ticket with your operation context and follow the team’s reply.