Help center

Yes. You can select multiple documents in one batch when all of them refer to the same shipment. Leviqa analyzes the documents individually and combines their extracted items in that shipment.

Choose Bug for behavior that appears broken, Question for help understanding use, Feature request for a suggested improvement, Billing for plan or usage concerns, and Other when none of those fits.

No. Feedback evaluates a revision. Use a correction or refinement when consultation context must change.

The dossier can be generated as PDF or CSV. Use PDF for a readable package and CSV when a reviewer needs structured data for analysis.

A shipment counts as one entry when it is delivered to ready. A failure before that point is not charged.

Yes. Leviqa analyzes each submitted document and aggregates the extracted items under the same shipment for review.

It provides evidence that the checked audit records remain in their recorded order and unchanged. It does not prove that the underlying classification or declaration is correct.

Yes. Files are validated separately, so accepted files can continue while rejected files are listed with a reason.

No. Leviqa does not provide social login. Use the email address and password associated with your confirmed Leviqa account.

The recipient gains exclusive Owner authority, and the previous Owner no longer holds that exclusive authority. Review the previous Owner’s resulting role after completion.

Your workspace, role, seat assignment, or plan may not permit that area. Confirm each condition with your organization contact before opening a support ticket.

Individual accounts support clear ownership of reviews and decisions. Shared credentials make it harder to determine who performed an action and also create avoidable security risk.

The organization needs a Team plan or higher, an available seat, and an Owner or Admin with appropriate member-management access.

Use line_ref, description, quantity, unit_value, currency, and origin_country exactly.

Discover starts from product facts to identify a suitable classification. Validate starts with a candidate code and assesses whether the product facts and evidence support it.

An Admin manages organization operations and permitted team settings. A Reviewer focuses on reviewing analysis and supporting validation without organization-administration authority.

Each document is transferred and analyzed independently. The shipment advances when the required document work reaches the appropriate completion point.

Yes. You can upload up to 20 documents in one batch when they all belong to the same shipment.

HS6 is the internationally harmonized six-digit base. HTS10 is the United States national ten-digit extension used for more specific US classification.

You can maintain your name, locale, timezone, photo, email, and phone details. Email and phone changes should be verified when prompted.

Team management is available on Team, Growth, and Enterprise. Starter includes one seat and does not include team management.

Open Classification History to revisit previous results and their available review context.

The Starter trial ends after 14 days or 100 entries, whichever happens first.

No. Leviqa provides decision support. A qualified professional must validate results before regulatory use, and the professional or organization remains responsible for the final classification and declaration.

The active country pack is currently US. It supports US-specific analysis where HTS10 extends the international HS6 base.

Effective access depends on both the organization plan and each member’s role. The plan may include the capability while your role does not permit the same action.

It means important facts are missing. Review the questions and provide reliable answers before expecting a defensible suggestion.

Change it when it is no longer unique, when you suspect exposure, or when your organization's security practice requires a change. Use a strong password that you do not reuse elsewhere.

A refinement adds new facts. A correction replaces or removes context that was previously captured incorrectly.

HS6 is the international base classification. HTS10 is the United States extension used for more specific classification in the US tariff schedule.

It means new records are added after existing records rather than silently replacing them. The chained links help show their order and whether retained records remain unchanged.

Leviqa calculates landed cost as goods value + duty + special tariffs + fees. Review each component because a plausible total can still be based on an incorrect classification, origin, value, or freight input.

Eligible origins are ordered by the lowest estimated total landed cost calculated from the supplied HTS10, goods value, freight, and other relevant inputs. The ranking is an analytical comparison, not a sourcing recommendation.

No. Ordinary duty and special tariffs are separate components, and fees may be separate again. Review each amount instead of treating the landed-cost total as one charge.

Do not enter trade information. Confirm your profile and settings, then ask your organization's workspace contact to verify your access.

Your email confirmation may still be pending. Complete the confirmation prompt sent to the address used during signup, then return to the sign-in flow.

HS provides an international base, but national schedules can extend it differently. The destination market determines the relevant national context.

Saving the value and verifying it are separate steps. Complete the verification prompt, then return to Profile to confirm the updated status.

An export may include hs6, hts10, duty_rate, and landed_total, depending on the available reviewed data.

Draft is the editable collection stage. You can add or remove shipment documents before confirming the shipment for processing.

No. A materially different destination market requires a new consultation because it changes the classification context.

Sourcing is available on Growth and Enterprise. Open Sourcing after confirming that your organization has an eligible plan and your role permits access.

The grace period is 30 days from the start of account deactivation.

Yes. Large files use multipart transfer. The resume action checks completed parts and continues with the missing parts, provided the pending upload has not expired.

The available facts or official evidence may be insufficient, conflicting, or too ambiguous to support a defensible suggestion. Inconclusive is safer than inventing a code.

No. It provides evidence about the order and integrity of retained records, not government certification or proof that the underlying classification is correct.

No. High confidence means the available information strongly supports the suggestion, but it is not a guarantee. A qualified human must validate the result before regulatory use.

No. High confidence means the available information strongly supports the suggestion, not that correctness is guaranteed. Qualified human validation is required before regulatory use.

No. A zero output reflects the selected inputs and available content; it does not establish final customs treatment. Confirm the classification, origin, valuation facts, and current authoritative requirements.

No. Ownership transfer is a dedicated, high-impact action controlled by the current Owner. It should not be treated as an ordinary member-role update.

For a file larger than 10 MB, Leviqa transfers the file in smaller parts. This improves reliability and allows a pending transfer to resume without restarting completed parts.

It means the invitation was created but the intended person has not yet joined the organization. Verify the recipient before resending or replacing it.

Yes, while the shipment is in review you can correct supported fields, add a missing item, or remove an item extracted by mistake before confirming the review.

Team management is available on Team, Growth, and Enterprise. Starter includes one seat.

No. Reprocessing the same shipment is not charged again.

No. HS6 is the international base, but national extensions and treatment differ. Do not use a US HTS10 as another country’s national classification.

Sourcing requires a Growth plan or higher. Effective access also depends on the member role within the organization.

A result may contain a suggested code, confidence level, justification, cited rules or notes, rationale, and alternative classifications for review.

Base priority on business impact and urgency. Explain whether work is blocked, degraded, or still possible through another approved process, and avoid overstating impact.

No. Confirming the shipment freezes the received document set. Add or remove documents while the shipment is still in draft.

No. It is supporting evidence produced by Leviqa’s chained audit record. Customs authorities and other reviewers determine what evidence they accept.

The Viewer role is read-oriented. Regardless of role, regulatory work requires validation by a qualified professional, and the organization remains responsible for the final declaration.

No. Start a new consultation with current product facts and destination-market context.

No. A role controls what a member may do within capabilities available to the organization. It does not add a capability that the plan does not include.

Your organization may need an upgrade or another billing arrangement presented for it. Review Billing or open a Billing ticket in Support before making operational assumptions.

No. A completed estimate shows that the supplied inputs were processed. It is not government certification, legal advice, or a guarantee of the amount that customs may assess.

A preview exists only when an audit trail exists. Return to Audit and confirm that the relevant work has an available trail.

Use Shipments to create and monitor shipment records, upload multiple related documents to the same draft, and review records as they move through processing and review to ready.

A dossier preview exists only when an audit trail exists. Complete supported work that produces audit records, then return to the audit area.

No. Statuses and confidence labels organize work and indicate review needs. Qualified human validation remains required before regulatory use.

Obtain reliable information from the supplier, manufacturer, technical documentation, or another authoritative source. Do not guess.

Sourcing is available on Growth and Enterprise. Confirm the organization's plan and your role before trying Sourcing again.

Inviting and managing organization members requires a Team plan or higher, along with a role permitted to manage the team.

No. Single sign-on is available only through Enterprise organization configuration. Ask your organization contact about its sign-in policy; this help center does not provide operational provisioning instructions.

No. The entry is counted when the shipment reaches ready. Approved records human approval and is not an official customs transmission.

Examine the product facts, rationale, cited rules or notes, and alternatives. Resolve uncertainty with qualified professional judgment before using the classification.

Locale helps present information in an appropriate regional format, while timezone helps you interpret displayed activity times correctly. Keeping both current reduces avoidable review confusion.

No. The organization plan must first include the capability. The Admin role only determines permitted actions within available capabilities.

Supported formats are PDF, DOCX, XML, PNG, JPEG, and TIFF. Each document can be up to 20 MB, with up to 20 documents in one batch.

Compare entries and seats together: Starter includes 100 entries and 1 seat, Team 500 and 5, Growth 1,500 and 15, and Enterprise provides a negotiated entry allowance with unlimited seats. Also consider that team management starts with Team and Sourcing starts with Growth.

Confirm that you entered the email address associated with your account and check the usual locations where your email service places automated messages. If the instructions still do not arrive, contact Support without sharing your password.

Compare the extracted line items with the source documents, correct material errors or omissions, and confirm the review only when the data is ready for classification and cost calculation.

No. Enabled coverage makes supported content available; it does not guarantee correctness. A qualified professional must validate the classification before regulatory use.

Describe the task, the steps you followed, the visible outcome or status, what you expected, and when the issue occurred. Include an attachment only when it materially clarifies the problem, and never include credentials.

Leviqa runs classification, tariff resolution, and landed-cost calculation using the reviewed data. The shipment becomes ready when processing completes.

Yes. It is removed from normal lists, further actions are blocked, and sensitive consultation content is no longer exposed. A limited deletion record may remain temporarily.

The consultation changed in another session. Refresh and review the newest revision before deciding whether to submit your information again.

Confirm that access is no longer required, required work has been handed over, and the member is not the Owner. Ownership must be transferred through the dedicated process.

Start with Onboarding to confirm your workspace, then use Classification for a known product or Shipments for an active import review.

No. The dossier is supporting review material, not an official declaration or customs transmission. A qualified professional and the organization remain responsible for regulatory submissions.

Preserve the result, compare it with the source documents and review record, and escalate it through the organization’s compliance process or Support.

Differences in HTS10, origin facts, goods value, freight, special tariffs, or fees can change the total. Validate the inputs for each product rather than copying a prior ranking.

Verify the recipient’s identity, authorization, access to the correct organization, account security, and expected responsibilities. Confirm through a trusted channel before completing the transfer.

No. Import and export are file workflows only. They do not transmit to customs and do not create an official declaration.

Change factors identify product facts that could materially change the suggested classification, helping the reviewer target further research.

Use the Leviqa Support page and describe the step where sign-in stopped. Do not include your password or other sensitive credentials.

Analysis begins after the required uploads are received and you confirm the shipment. Confirmation freezes the received document set and moves the shipment to processing.

Each file is validated separately. Accepted files can continue, while the rejected list identifies files that need correction. Resolve rejected files before confirming the shipment if they are required for analysis.

Pause the decision, examine the product facts and supporting material, investigate alternatives, and have a qualified professional resolve the classification before use.

HS6 is the international base. For US imports, review the applicable HTS10 extension with a qualified professional before using the result for a regulatory purpose.

No. Use password recovery from the sign-in flow. Deactivation is for intentionally stopping account use, not for resolving a temporary access problem.

No. Approved records a human decision inside Leviqa; it is not an official customs transmission.

No. Confidence reflects the available context and evidence. Qualified human validation remains required.

Do not enter trade information. Contact your organization representative or Leviqa Support and explain which workspace you expected to see.

Check whether the organization has Team or higher, whether your role permits team management, and whether a seat is available under the current plan.

The professional and organization remain responsible for the final classification and declaration. Leviqa supports analysis and is not legal or customs advice.

Finalize it when no reliable additional information is available and a defensible classification cannot be produced. Do not invent facts or force a code.

No. First wait for the required files to reach received status. Analysis starts when you confirm the shipment and the document set is frozen for processing.

Identify the expected workspace, the page or action that is unavailable, and the visible message. Explain what your organization contact already checked, but never include your password or recovery information.

No. These actions manage analysis inside Leviqa and are not an official customs transmission.

No. Owner carries exclusive organization authority. Use the least-privileged role that supports the work, and transfer ownership only through the deliberate ownership-transfer process.

Only as research. Compare the complete product facts, destination market, nomenclature version, and effective date, then perform qualified human validation.

Support needs information or confirmation from you before work can continue. Open the latest message, answer the request in the same ticket, and provide only the relevant details.

Do not assume the transfer completed. Recheck Settings and contact Support before either person performs an ownership-only action.

It confirms that the file data could be processed. It does not validate the commercial facts, origin, HS6, HTS10, duty rate, or landed total.

A failure before the shipment reaches ready is not charged. An accepted document may still be processing, and the entry is counted only when the shipment is delivered to ready.

Confirm that active work has an appropriate owner, notify your organization contact, and understand which records your organization must retain. Final classification and declaration responsibility remains with the professional and organization.

Confirmation freezes the received document set and starts processing. Add, remove, or resume documents while the shipment is still in draft.

No. Each professional should use an individual account and accurate personal profile so activity and review responsibility remain attributable.

Open a Billing ticket and identify the relevant shipment and the status you observed. Explain whether the work was a new shipment, a failed attempt, or reprocessing. Never include your password.

No. Leviqa supports analysis, but qualified human validation is required before regulatory use. Final classification and declaration responsibility remains with the professional and organization; Leviqa is not legal or customs advice.

No. Classified means a suggestion and evidence are available. Qualified human validation is still required before regulatory use.

No. Approval records a human decision inside Leviqa and is not an official customs transmission or filing.